Services

Technical Support

  • Installation, update and configuration of Prestashop modules.
  • Update to the latest Prestashop version and solve any related issue.
  • Update or change for a new installation of the shop design theme.
  • Installation of tags, rich snippets or structured data implementation in order to obtain the Site Map registration file or conversions, campaigns, social networks information and other statistics, tracking or export data.
  • Multi-shop feature installation and private shop access validation for B2B clients with automatic discernment options for displaying products and prices according to requirements, such as the geographic location and the group assigned to the client.
  • Multi-language, international and geolocation packages installation.
  • Multi-currency feature installation and local taxes rules implementation.
  • Configuration of the technical options for the security and performance of the mailing and the necessary options in each particular case, for the automatic sending of mails when entering new orders, product stock alerts and other events.
  • Configuration of zones, availability, delivery time  and rates of carriers, handling exceptions and free shipping conditions, like proximity of the delivery  destination or order total amount.
  • Configuration of discount vouchers and catalog price rules, allowed by Prestashop native functionalities.
  • Configuration of tax rules to be applied according to product or service and display methods of taxes breakdown in prices, carts, orders, emails and documents, according to customer groups.
  • Configuration of surcharges, available delivery methods and accepted payment methods, such as cash on delivery or physical shop payment.
  • Cookies advice module configuration that complies with the GDPR regulations (Europe) and that allows to block modules and manually incrusted tags that implements tracking cookies without the user consent.
  • Configuration of the Prestashop Privacy Policy Compliance module GDPR (Europe) and the texts to be displayed in the acceptance checkbox, in addition to render compatibility  in case of functionality conflicts  on customers registration form, Contact form and Newsletter subscription and add this functionality and solve conflicts with others modules that implements forms that request personal data.
  • Configure the possibility of buying products that are out of stock and to place orders as a guest, search options and product indexing, native options of the online shop for traffic and SEO positioning and activate the use of friendly urls, cache options and performance, use of SSL certificate throughout the page and solve the issues that may arise in all the points mentioned above.
  • Configuration of Captcha module (human user verification) to ensure the security of customers Registration, Newsletter subscription, Contact forms and add this functionality and solve conflicts with others modules that implements forms that request and insert data from the server.
  • Configuration of modules, tags, rich snippets or structured data implementation in order to obtain the Site Map registration file or conversions, campaigns, social networks information  and other statistics, tracking or export data.
  • Configuration of modules for integrations of newsletter subscriptions with email marketing management platforms.
  • Shop Images optimization to improve initial load and overall performance.
  • Migration from other platforms such as Woocommerce to Prestashop, or from another Prestashop to a new installation, including importing products or services with their texts, attributes, characteristics, inventory, prices and images, customer and order data, discount rules and any other information required for the optimal functioning of the new shop.
  • Bulk import of products, prices and inventory from databases or supplier files.
  • Tracking cause and solve issues in orders, delivery notes and invoices, freight miscalculation, taxes, discounts or totals.
  • Fix payment errors and issues connecting to external payment platforms.
  • Fix mismatches in the product inventory and regularization of order history states to solve inconsistencies.
  • Solution of compatibility conflicts between modules.
  • Solve issues in installed modules.
  • Fix connection errors of installed integrations, scheduled tasks or other process automation tools.
  • Maintenance and cleaning of the database in case there is a large number of unnecessary records, detection of the causes for which such records are inserted and implementation of the best solution so that it does not happen again in the future.
  • Fix layout issues of the adaptive design to different resolutions and devices (responsive)
  • Configuration of scheduled tasks on the server to perform incremental backups of files and databases and their subsequent restoration, if necessary.
  • Management of private Git repositories, to maintain version control and the ability to revert changes from a restore point.
  • Recommendations for installation  of modules or a theme, according to the needs or security reasons.
  • Advice for configuration of order status options adapted to the procedures and the real needs of the work flow.
  • Training oriented to the administration of the shop from the backoffice administration panel, billing, orders and general operation of Prestashop.
  • Documentation through the writing of User Manuals with each step necessary to carry out procedures that require frequent or future consultation.

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